Reference

How qq indah Handles Your Personal Data

At qq indah, your personal data — from account registration details to payment transactions processed via DANA, OVO, GoPay and QRIS — is collected, stored and used only…

Data encrypted in transitDANA, OVO, GoPay, QRIS transaction logs securedAccount data access on requestRetention periods disclosedContact path clearly stated

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What Data We Collect and Why

qq indah Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with qq indah, we collect the information you provide directly — your name, email address, phone number and the payment method you choose, whether that is DANA, OVO, GoPay or QRIS. We also collect device identifiers and session data automatically when

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you access the platform, so we can keep your session secure and display the correct regional settings. Transaction records — including deposit amounts and withdrawal requests processed through your chosen payment rail — are retained as required by applicable financial record-keeping rules. Our use of your
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data is limited to operating your account, processing payments, sending you account-related communications, and improving how the platform functions for you. We do not sell your personal data to third parties. All data handling depends on local law and the specific obligations that apply to financial
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service operations in Indonesia.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you have a question about this policy, want to request a copy of the data we hold on your account, or need to ask us to correct or remove information, our support team is available seven days a week from 08:00 to 23:00 WIB. Whether you are in Yogyakarta or anywhere else in Indonesia, you can reach the privacy contact through the same channels you use for account support — live chat, email and our internal ticket system.

Team online

Live Chat

Start a live chat session directly from your account dashboard, available daily from 08:00 to 23:00 WIB. Identify yourself as submitting a privacy request and our team will route it to the correct handler within one business hour.

Email Support

Send a written privacy request to our support email address found in the account settings page. Include your registered email and the specific data action you are requesting — access, correction or deletion — and we will respond within 48 hours.

Account Ticket

Submit a formal privacy ticket through the Help section inside your qq indah account. Tickets are logged with a reference number so you can track the status of your data request at any point during the resolution process.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply a layered approach to data protection across every part of your qq indah account — from the moment you register to each deposit you make via DANA or GoPay and…

Encryption in Transit and at Rest

All data you send to qq indah — including account credentials, DANA and OVO payment details, and personal profile fields — travels over TLS encryption and is stored using AES-256 encryption at rest, so raw data is never exposed in storage.

Cookie Use and Browser Data

We use session cookies to keep your account logged in during a browsing session and analytics cookies to understand which sections of the platform see the most activity. You can manage cookie preferences from your browser settings at any time without losing your account data.

Payment Data Isolation

Transaction records linked to QRIS, GoPay, OVO and DANA are held in a segregated data environment. Your full payment credentials are never stored on our servers — only the confirmation tokens returned by each payment provider after a transaction completes.

Account Security Practices

Your account password is hashed and salted before storage — we cannot read it in plain text. We also log unusual login activity by device fingerprint and IP region, and we will notify you via your registered email if a new device accesses your account.

Data Retention Periods

Account profile data is kept for as long as your account remains active plus a period required by applicable financial regulations. If you request account closure, we begin the deletion process within 30 days, retaining only what local law requires us to keep for audit purposes.

How to Request Data Changes

To access, correct or delete the personal information we hold, submit a request via live chat, email or account ticket as described in our contact section. We will verify your identity first, then action the request within 14 business days and confirm completion by email.

Your Privacy Policy Questions, Addressed Directly

The questions below reflect what account holders most commonly ask when reading our privacy policy for the first time. Each answer is specific to how qq indah operates — not a generic template response — so you can make an informed decision about your data before or after opening an account.

We collect your name, email address, phone number and date of birth at registration. If you complete identity verification, we also collect a copy of the document you submit. This is the minimum needed to operate your account securely and process payments.

We do not sell your personal data. We share limited data only with the payment providers you choose — DANA, OVO, GoPay or QRIS — to process your transactions, and with our technology partners who operate under strict data processing agreements on our behalf.

Transaction records from DANA, OVO, GoPay and QRIS are stored in an isolated environment separate from your public account profile. We retain confirmation tokens and timestamps but never store your full payment credentials or wallet PIN on our systems.

Yes. Submit a data access request through live chat or the account ticket system. After we verify your identity, we will compile and send you a copy of the personal data we hold within 14 business days to your registered email address.

Send a deletion request via email or the Help ticket section in your account. We will action the request within 30 days of account closure, retaining only what local law requires us to keep for financial audit and anti-fraud compliance purposes.

We use session cookies to maintain your login and analytics cookies to monitor platform performance. You can disable non-essential cookies in your browser settings. Disabling session cookies may affect your ability to stay logged into your account during a visit.

Contact our support team immediately via live chat between 08:00 and 23:00 WIB or by email at any time. Describe the concern and include your account email. We will escalate it to our data handling team and respond with a reference number within 24 hours.

How qq indah Handles Your Personal Data

Reach Us About Your Privacy Rights

Live Chat

Email Support

Account Ticket

How We Protect and Manage Your Information

Encryption in Transit and at Rest

Cookie Use and Browser Data

Payment Data Isolation

Account Security Practices

Data Retention Periods

How to Request Data Changes

Your Privacy Policy Questions, Addressed Directly

01 What personal information does qq indah collect when I register?

02 Does qq indah share my data with third parties?

03 How are my DANA and OVO transaction records stored?

04 Can I request a copy of all data qq indah holds about me?

05 How do I ask qq indah to delete my personal data?

06 Does qq indah use cookies, and can I turn them off?

07 Who should I contact if I believe my data has been mishandled?

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